WELLBEING AI / CONVERSATIONAL SYSTEMS

Kohra

Designing an emotionally sensitive AI experience that can respond with care and consistency.

My roleProduct design lead

FocusConversational UX · Safety · Evaluation

Period2025 — Present

Kohra welcome and Soul Training screens on two gold-toned phones against a warm rocky landscape.

Kohra welcome screen with a green landscape, the personal trainer for the Soul message, and an invitation to personalize a path. — **A calmer first impression**
The welcome experience introduces Kohra before inviting someone to personalize their path.
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Kohra personal dashboard offering Soul Rep, quick clarity, sharing a win, reminders, and past conversations. — **Choose how to begin**
A personal space gives people different ways into a conversation, alongside reminders and earlier reflections.
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Context

The challenge

People engaging with an emotional-wellbeing product bring different levels of activation, clarity, and readiness. A useful experience needs an explicit way to decide how to respond across those moments.

Approach

What I worked on

I helped shape state-based conversation flows, user consent and safety decisions, evaluation rubrics, and the interface patterns connecting them. Feedback from early testing informed how we organized the experience and where the product needed clearer behavior.

Soul Training conversation showing the Reveal phase, a response to holiday-related distress, and a message composer. — **Care in the conversation**
The conversation view pairs a visible phase indicator with an open message composer, keeping the interaction grounded in the current moment.
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Contributions

Areas of contribution

Conversation state architecture and routing
Consent and safety guardrails
Evaluation criteria and scenario testing
Product flows, design specifications, and early testing

Illustrative September growth report showing an opening reflection, practice direction, completed actions, and emerging beliefs. — **Reflection over time**
An illustrative growth report connects reflections, actions, and emerging beliefs. The screen uses sample data, not personal results.
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Interested in the thinking behind this project?

Get in touch ↗